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Code of practice: how to file a complaint?

Code of Practice Complaint Submission

Any healthcare professional, company or member of the general public may file a complaint reporting a breach of any provision of the IFPMA Code.

In the event of multiple complaints, please submit each individually (one per form). If a complaint received is not covered by the IFPMA Code Operating Procedure, the complaint will be redirected to the company or/and association concerned.

 

In case of an alleged breach of the IFPMA Code, a complaint can be either filed online, sent by e-mail, or mailed to the IFPMA Secretariat. The complaint should include the following:

Complainant details: should include the identity of a complainant, with a full mailing address (including fax number and e-mail, if possible) for correspondence. A complainant may request that their identity is kept confidential to all parties outside the IFPMA secretariat.

Company: concerns the identity of a company alleged to have breached the IFPMA Code, and the name of any product or products which are specifically involved.

Reference material: concerns a specific reference to the source of an advertisement/activity which is the subject of a complaint. This may be in the form of printed material or other evidence. Wherever possible, a copy of the material in question should be provided.

Date: should include the date of the alleged breach of the IFPMA Code, where relevant.

Summary: should include a brief description of the complaint and details of the geographic location of the alleged activities.  If possible, a specific reference to the part of the IFPMA Code breached (section and paragraph number(s)) should also be included.

All correspondence should be addressed via the Code of Practice Complaint Submission Form, or via post to:

IFPMA
9, Chemin des Mines
P.O. BOX 195
1211 Geneva 20
Switzerland
Telephone: +41 (22) 338 32 00
Fax: +41 (22) 338 32 99
E-mail: Code@ifpma.org

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