Code of practice: how to file a complaint?
Code of Practice Complaint Submission
Any healthcare professional, company or member of the general public may file a complaint reporting a breach of any provision of the IFPMA Code.
In the event of multiple complaints, please submit each individually (one per form). If a complaint received is not covered by the IFPMA Code Operating Procedure, the complaint will be redirected to the company or/and association concerned.
In case of an alleged breach of the IFPMA Code, a complaint can be either filed online, sent by e-mail, or mailed to the IFPMA Secretariat. The complaint should include the following:
Complainant details: should include the identity of a complainant, with a full mailing address (including fax number and e-mail, if possible) for correspondence. A complainant may request that their identity is kept confidential to all parties outside the IFPMA secretariat.
Company: concerns the identity of a company alleged to have breached the IFPMA Code, and the name of any product or products which are specifically involved.
Reference material: concerns a specific reference to the source of an advertisement/activity which is the subject of a complaint. This may be in the form of printed material or other evidence. Wherever possible, a copy of the material in question should be provided.
Date: should include the date of the alleged breach of the IFPMA Code, where relevant.
Summary: should include a brief description of the complaint and details of the geographic location of the alleged activities. If possible, a specific reference to the part of the IFPMA Code breached (section and paragraph number(s)) should also be included.